G Franklin Fashions's goal is 100% customer satisfaction.  If for some reason you are not happy with your purchase, we will gladly offer you a refund or exchange.   Customer is responsible for shipping cost of returned or exchanged item(s). Please return the item in the same condition as received within 14 days to G Franklin Fashions P.O. Box 341251 Sacramento, CA 95834-9151.    PLEASE - Include a copy of your packing slip in the box, and a brief comment of your dissatisfaction or item you want to exchange.   You may also call us @1-916-633-1432 or e-mail us at sales@gff.net.  Thank you very much!

Note: No refunds, returns or exchanges are allowed on custom orders but however, if you desire further additions or improvements to the item made there will be and additional 65% reconstruction charge.

GFF goal is to ship your product within 48hrs.  Our standard shipping is USPS ground and takes 2-8 business day, however, when placing your order you will have the options how you want your package shipped as well as a tracking #.  You may also contact the carrier by using your tracking # for further information.